How We Rate Casinos

At Roosevelt Group, we've developed a comprehensive methodology to evaluate online casinos operating in Australia and internationally. Our rigorous assessment process ensures players can trust our reviews and make informed decisions about where to play. Here's exactly how we rate each casino.

1. Licensing & Regulation

Trust and legitimacy are paramount in the online gaming industry. We prioritise casinos holding valid licenses from reputable regulatory bodies, particularly those recognised in Australia or other strict jurisdictions. We assess licenses from:

• Malta Gaming Authority (MGA) – One of Europe's most stringent regulators
• UK Gambling Commission (UKGC) – Gold standard for player protection
• Curaçao eGaming License – Widely recognised offshore regulator
• Local Australian Licenses – Where applicable and legally permitted

Casinos without verifiable, current licenses receive significantly lower ratings regardless of other strengths.

2. Game Selection & Software Providers

A quality casino offers diverse gaming options through partnerships with established software developers. We evaluate:

• Slot Games – Variety, themes, RTP percentages, and progressive jackpots
• Live Casino – Live dealers, table variety, streaming quality, and responsiveness
• Table Games – Blackjack, roulette, baccarat, and poker variants
• Software Providers – Partnerships with Microgaming, NetEnt, Pragmatic Play, Evolution, and other tier-one developers

We favour casinos offering 500+ games from multiple providers over limited selections.

3. Bonus Terms & Wagering Requirements

Attractive bonuses mean little without fair terms. We scrutinise:

• Terms & Conditions Clarity – Transparent, readable bonus conditions
• Wagering Requirements (Rollover) – Lower multipliers (25x-35x) are preferred over excessive rollovers
• Maximum Cashout Limits – Reasonable caps that don't excessively restrict winnings
• Game Weighting – Whether all games contribute equally to wagering requirements
• Bonus Validity – Reasonable timeframes to complete requirements

Misleading bonus advertising or exploitative terms result in lower ratings.

4. Payment Methods & Withdrawal Speed

Convenient deposits and fast payouts are essential. We evaluate:

• Cryptocurrency Options – Bitcoin, Ethereum, and other digital currencies for anonymity and speed
• E-Wallets – PayPal, Skrill, Neteller, and similar services
• Bank Transfers – Direct deposits and withdrawals for Australian players
• Other Methods – Credit/debit cards, prepaid cards, and local payment solutions
• Withdrawal Processing Times – Aim for same-day or next-business-day payouts
• Withdrawal Limits – Fair daily/monthly limits without excessive restrictions

Casinos offering 10+ payment methods with fast processing times score higher.

5. Customer Support

Reliable support is critical when issues arise. We assess:

• 24/7 Live Chat – Immediate assistance via browser-based chat
• Email Support – Responsive support with reasonable reply times (under 24 hours preferred)
• Phone Support – Availability, especially for Australian players
• Response Quality – Knowledgeable agents who resolve issues effectively
• Language Support – English and other language options

Casinos with multiple contact methods and consistently fast, helpful responses receive top marks.

6. Mobile Experience

Most players access casinos via smartphones and tablets. We evaluate:

• Responsive Design – Websites that adapt seamlessly to all screen sizes
• Dedicated Mobile Apps – iOS and Android applications for enhanced performance
• Game Optimisation – Smooth gameplay, quick loading times, and intuitive navigation
• Feature Parity – Mobile offering the same functionality as desktop
• User Interface – Buttons and menus appropriately sized for touch controls

Casinos with both responsive websites and high-quality native apps score highest.

7. Responsible Gaming Tools

Player safety and harm prevention are non-negotiable. We check for:

• Deposit Limits – Daily, weekly, and monthly spending caps
• Session Time Limits – Ability to set play duration restrictions
• Self-Exclusion – Tools to temporarily or permanently ban oneself from the casino
• Cooling-Off Periods – Temporary account suspension without immediate closure
• Reality Check Features – Reminders of time and money spent
• Gambling Problem Resources – Links to support organisations like Gamblers Help (Australia)
• Prominence – Easy access to these tools (not hidden in menus)

Comprehensive, easily-accessible responsible gaming features are essential for a high rating.

8. Our Rating Scale

We rate casinos on a 1-10 scale, reflecting overall quality and suitability for Australian players:

• 9-10 (Excellent) – Top-tier casinos with exceptional licensing, diverse games, fair bonuses, multiple payment options, excellent support, and robust responsible gaming tools. These are our most trusted recommendations.
• 7-8 (Very Good) – Strong casinos with solid credentials across most categories. Minor weaknesses in specific areas don't significantly impact overall quality.
• 5-6 (Good) – Decent casinos meeting basic standards but lacking excellence in certain areas. Suitable for experienced players but may have limitations.
• 3-4 (Fair) – Casinos with notable concerns in licensing, terms, or support. Play with caution and verify claims independently.
• 1-2 (Poor) – Casinos with serious red flags, dubious licensing, unfair terms, or unresponsive support. Generally not recommended.

Each rating reflects our comprehensive analysis of all factors above. No single category is weighted so heavily that it alone determines the score, but licensing and regulation remain fundamental – unlicensed casinos cannot achieve high ratings regardless of other merits.

Disclaimer: This methodology is current as of 2026 and reflects our commitment to providing accurate, impartial casino reviews for Australian players. We regularly update our assessment criteria to reflect industry changes and regulatory developments.